Accessibility statement for

Website Accessibility

This accessibility statement applies to
This website is run by Rochdale Borough Council. We want as many people as possible to be able to use this website. For example, this means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
When contacting us please tell us:
  1. The web address (URL) of the content.
  2. Your name and email address.
  3. The format you need, for example, audio CD, braille or large print.
We'll consider your request and respond to you within 7 working days.
If you cannot view the map on our ‘contact us' page, call or email us Portal Home ( for directions.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Call or email us for more information on this service.

Technical information about this website's accessibility

Rochdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

We are currently undertaking an internal review to update all the pages and information held on our website and aim for this project to be complete in 2022. As part of this project, we expect to resolve issues detailed below and reassess in 2022.
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Success criterion 1.1.1 (Text Alternatives)

Success criterion 1.3.1 (Adaptable)

Success criterion 1.3.3 (Adaptable)

Success criterion 1.4.4 (Distinguishable)

Success criterion 1.4.5 (Distinguishable)

Success criterion 1.4.9 (Distinguishable)

Success criterion 1.4.10 (Distinguishable)

Success criterion 1.4.11 (Distinguishable)

Success criterion 2.1.1 (Keyboard Accessible)

Success criterion 2.1.2 (Keyboard Accessible)

Success criterion 2.1.3 (Keyboard Accessible)

Success criterion 2.3.3 (Seizures and Physical Reactions)

Success criterion 2.4.1 (Navigable)

Success criteria 2.4.4 (Navigable)

Success criterion 2.4.6 (Navigable)

Success criterion 2.4.7 (Navigable)

Success criterion 2.4.9 (Navigable)

Success criterion 2.4.10 (Navigable)

Success criterion 2.5.3 (Input Modalities)

Success criterion 2.5.5 (Input Modalities)

Success criterion 3.1.4 (Readable)

Success criterion 3.1.5 (Readable)

Success criterion 3.2.1 (Predictable)

Success criteria 3.2.5 (Predictable)

Success criterion 3.3.1 (Input Assistance)

Success criterion 3.3.5 (Input Assistance)

Success criterion 4.1.1 (Compatible)

Success criterion 4.1.2 (Compatible)

Success criterion 4.1.2 (Compatible)

Disproportionate burden

We've assessed the cost of fixing the following issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

The following types of content do not need to be fixed on the website because they are exempt from the accessibility regulations.
PDFs and other documents - some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information from external agencies. We plan to either fix these or link to the pdf on the host website.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

We aim to provide all information as web pages where possible. Sometimes we provide information in other formats such as PDF (Portable Document Format) and Word documents. 

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 18 August 2021.
This website was last tested in August 2021. The test was carried out by Sitemorse.
Future testing and audits will include user testing – asking users with accessibility needs to test the website, and learning from their feedback. We intend to test the accessibility features of the website through user sessions, with customers.